We respect your privacy
The Wedding Wishing Well Foundation respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.
What personal information we collect
We may collect the following types of personal information from you:
- Name
- Billing address
- Shipping address
- Phone number
- Email address
- Information about the goods or services you have ordered
- Information about donations you have made
- Information from enquiries you have made
- Communications between us
How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
Use of your personal information
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners, such as, for example, Royal Mail, who assist us in the provision of our services to you.
Security of your personal information
We take reasonable steps to protect your personal information.
Information is stored by us on computers located in the UK (including Jersey, Guernsey and the Isle of Man) and the Republic of Ireland. In addition, we may process your data in other countries both within and outside the European Economic Area but only where tightly controlled by appropriate contractual arrangements. We may also store information in paper files.
We place great importance on the security of all information. We have security measures in place to protect against the loss, misuse and alteration of data under our control. For example, we control who can access each of our systems and we use encryption on our website data before it is sent to us.
Unfortunately, the transmission of data across the internet is not completely secure. While we do our best to try to protect the security of your information, we encourage the safe sharing of data across the internet and advise that care is taken when sending personal, or sensitive data over a public connection.
We cannot ensure or guarantee that loss, misuse or alteration of data will not occur while data is being transferred.
Where you or we have provided a password enabling you to access parts of our websites or use our services, it is your responsibility to keep this password confidential. Please don’t share your password with anyone.
How long we keep your personal information
We keep your information only for as long as we need it to
- provide you with the goods, services or information you have requested,
- process a donation,
- administer your relationship with us,
- carry out customer profiling,
- send you relevant materials we believe may be of interest to you.
Some personal information we hold is retained to fulfil statutory obligations, for example there is an HMRC requirement to retain of Gift Aid declarations for a period of 6 years.
Access to your personal information
You can access and update your personal information by logging in to your account using the email and password you registered with, on the “My Account” page.
Your rights under Data Protection Law
The UK General Data Protection Regulation (UKGDPR) gives you certain rights over your data and how we use it. These include the right to:
- access to the personal information we hold about you, known as a subject access request
- object to our processing (automated or otherwise) of your personal information
- object to your information being used for marketing purposes
- restrict the processing of your personal information
- obtain a copy of your personal data in a portable format so that you can reuse it
- rectify your personal information if you believe it is incorrect – we want to ensure that all information we hold about you is accurate and up to date so please do let us know if anything changes
- request the erasure of your personal information (please note that in certain circumstances we may need to retain your data for a specified period to comply with our legal obligations).
If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for complying with such a request unless the request is deemed to be excessive in nature.
You can find more information about your rights under data protection legislation from the Information Commissioner’s Office at ico.org.uk.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.
Changes
Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.
Website
When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. More information regarding the use of the Website can be found in our Terms & Conditions.
Payments and donations
If you make a donation directly to The Wedding Wishing Well Foundation, or buy something from our online shop, we will use a third party such as Stripe to process the payment. These payment processors will receive certain of your personal data (for example, your name, address and card details) to allow them to process your payment, and will provide us with information to allow us to match you to your transaction (which is necessary for our internal accounting, administrative and record keeping purposes). We may also share information with, or receive information from, these payment processors, as required to resolve any technical issues. We never store your payment details.
Where you donate to us via a third party platform such as JustGiving, we may receive certain information about the transaction, such as your name and the amount you have donated.
We have a legal obligation to keep records of transactions for tax purposes, and also to keep records of Gift Aid donations.
Gift Aid
If you choose to donate to us using Gift Aid, we ask you to complete a Gift Aid declaration which includes your name, home address, and a statement that you have paid at least the donation amount in Income Tax or Capital Gains Tax in that tax year and agree to Gift Aid being claimed.
We are required by HMRC to collect the information in this form in order to allow us to reclaim Gift Aid on your donation, and are legally obliged to keep a record of all declarations for 6 years.
We rely on your consent to process these Gift Aid declarations.
Cookies
As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website and in providing our online store. More information on our use of Cookies can be found in our Cookie Policy
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.