Delivery Information
Delivery Fees
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.
Delivery time
Typically, we aim to deliver your goods within 10 working days of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where items are personalised or made to order. From time to time the delivery of specific items will exceed our usual 10 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us
Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery
Delivery methods & locations
We work with a number of delivery partners including Royal Mail and courier companies. Your order will be delivered to the delivery address provided by you.
We deliver most products UK-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing.
We are not able to accept orders for international delivery at this time.
Delivery failure
It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
Returns Information
Returns Policy
If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 30 days, no questions asked. The returned item must be in original condition and in original packaging.
Replacement of faulty Items
To ensure you are happy with your purchase we thoroughly check all items before they are sent. If you do receive a faulty item please contact us immediately and we will arrange an alternative product, store credit or refund.
Shipping costs for returned goods are the responsibility of the customer.
Incorrectly described goods
We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.
Goods that cannot be returned
Our returns promise does not apply to:
- Products that have been used
- Digital products which are downloadable
- Products that are made to your specifications or that have been clearly personalised
- Donations made to The Wedding Wishing Well Foundation
Digital subscriptions, such as our Supplier Directory membership, can be cancelled at any time, after which, your access to our product/service will cease. Digital subscription products are only eligible for refunds within 10 days of the initial subscription start date.